April 12, 2012 by Reader's Connection
Thanks to the American Society for Quality, Indianapolis Section 903, the following titles on quality are now available at the library. This is the 21st consecutive year that Section 903 has generously donated to the Indianapolis Public Library, and we are grateful.
This list, with publication dates, authors and Dewey Decimal call numbers, was sent by Central Library´s Betty Tomeo.
AS9101D Auditing for Process Performance: Combining Conformance and Effectiveness to Achieve Customer Satisfaction
With the revision of AS9101D auditors are challenged to shift their auditing techniques to evaluate effectiveness of the system while focusing on customer satisfaction. The history of the aerospace quality requirements, important changes to the AS9100C/AS9110/AS9120 standards, audit trails, stage 1 review and on-site audit, and corrective action and closeout activities are covered.
Building Engaged Team Performance: Align Your Processes and People to Achieve Game-Changing Business Results
Dodd Starbird and Roland Cavanagh
The next wave of business improvement will drive breakthrough gains by integrating process improvement with “the people side” of performance. Offered here is a system for aligning and optimizing processes and the efforts of any organization’s most valuable asset: people.
CAPA for the FDA-Regulated Industry
The corrective and preventive action system known as CAPA is very important to the medical devices, biopharmaceutical, and traditional drug manufacturing companies. Most of the regulatory actions taken by the FDA and foreign regulators are linked to inadequate CAPA systems. This guidebooks provides useful and up-to-date information for all sectors of the life sciences industries.
Complex Service Delivery Processes: Strategy to Operations, 2nd ed.
658.408 HAR 2010
This book concentrates on the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to deliver what customers or clients want.
Creative Project Management
Michael S. Dobson
Having trouble keeping your projects on schedule? Michael Dobson and Ted Leemann provide seven new tools and approaches you can apply to any project.
Insights to Performance Excellence… An Inside Look at the … Baldrige Award Criteria
Before applying for Baldrige Award, read this book. You’ll obtain a better understanding of the criteria and gain insight on analyzing your organization, improving performance, and applying for the award.
Inspection Awareness: A Guide to Achieving Quality System Readiness
This concise easy-to-understand workbook covers how to prepare for an inspection and gives inspection execution guidance. Follow-up activities will ensure ongoing health for your processes and product.
An Introduction to GREEN Process Management
Lead your company to becoming truly green. Your green goal can be reached by applying the management approach presented in the ISO standards, quality measurement tools, and improvement methodologies.
ISO 26000 in Practice: A Users Guide
Michelle S. Bernhart & Francis J. “Sonny” Maher
The ISO 26000 social responsibility standard addresses the broad field of social responsibility. The standard provides valuable context for all types of organizations around the world.
Juran’s Quality Handbook: The Complete Guide to Performance Excellence, 6th ed
Dr. Joseph M. Juran and Joseph A. DeFeo
658.562 JUR 2010
This definitive resource has undergone a revision – a major revision – for the first time in a decade. This is the sixth edition. You can still count on this handbook to be the authoritative source of answers on universal applications, procedures, techniques, and strategies for attaining sustainable business results through quality.
The Lean Doctors Workbook: An Application Guide for Transforming Outpatient Clinic Systems With Lean
Aneesh Suneja and Carolyn Suneja
Use this workbook as part of a team training session or to guide a lean project team. A case study illustrates each step in a lean transformation of an outpatient clinic.
Lean Six Sigma for the Public Sector: Leveraging Continuous Process Improvement to Build Better Governments
The author provides techniques to tailor lean and Six Sigma methodology for government application. Taken into account are the unique challenges such as lack of “customer” focus, lack of focus on metrics like profit or revenue generation, and hierarchical environments.
Office Kaizen 2: Harnessing Leadership, Organizations, People, and Tools for Office Excellence
An organization that effectively utilizes kaizen (and/or lean manufacturing and/or Lean Six Sigma) methods over the long term demonstrates a dramatic change in its culture. Circumstance and luck will be replaced by predictable, defined structures and methods.
The Power of Deduction: Failure Modes and Effects Analysis for Design
Michael A. Anleitner
Design Failure Mode and Effects Analysis (DFMEA) is introduced. A comprehensive seven-step process is given that will ensure your designs and products are world-class.
Profitability With No Boundaries: Optimizing TOC, Lean, Six Sigma Results
Reza (Russ) M. Pirasteh and Robert E. Fox
Learn how to systematically improve quality, process reliability, and throughput while creating a waste-free enterprise. A new model called TLS combines theory of constraints (TOC), lean, and Six Sigma.
The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels, 3rd ed.
Thomas Pyzdek and Paul Keller
658.562 PYZ 2010
Use the step by step instructions given here to integrate the profitable Six Sigma approach into your company’s culture. This authoritative classic has been updated for today’s Six Sigma practitioners.
Sustainable Business & Industry: Designing and Operating for Social and Environmental Responsibility
This book’s approach is practical yet scientific. The new 26000 social responsibility standard is addressed as well are ISO 9000 and ISO 14000. Learn how to make better social and environmental decisions in ways that achieve economic stability.
Using ISO 9001 in Healthcare: Applications for Quality Systems, Performance Improvement, Clinical Integration, and Accreditation
James M. Levett, MD and Robert G. Burney, MD
Quality concepts and tools are familiar to healthcare providers. However, ISO 9001 is not usually recognized and most are not experienced with a systematic program to implement quality objectives. The overall value of an ISO 9001-based QMS and implementing a quality culture are explained here.