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Lean hospitals : improving quality, patient safety, and employee engagement / Mark Graban ; foreword by John Toussaint.

Authors: Graban, Mark.
Call number: 658.562 GRA 2012
Publisher: Boca Raton, FL : CRC Press, c2012.
Publication date: c2012.
Subject: Hospitals -- United States -- Administration.
Hospital care -- United States -- Quality control.
Hospital care -- United States -- Cost effectiveness.
Patients -- United States -- Safety measures.
Just-in-time systems.
Total quality management.
Title: Lean hospitals : improving quality, patient safety, and employee engagement / Mark Graban ; foreword by John Toussaint.
Edition: 2nd ed.
Physical description: xxi, 245 p. : ill. ; 26 cm.
Summary note: "The new edition of this Shingo Prize-winning international bestseller lays out a framework for defining and understanding Lean hospitals. It starts off by examining the challenges faced by hospitals, including rising costs, falling reimbursement rates, employee retention, and patient safety and satisfaction. Full of examples and case studies, the second edition has been updated to reflect current pressures on hospitals, including the Affordable Care Act, and includes new and updated case studies. New material includes discussions on process audits, performance measures and suggestion management as well as a new chapter on strategy deployment"--Provided by publisher.
Biography note: Includes bibliographical references and index.
ISBN: 9781439870433 (pbk. : alk. paper)
1439870438 (pbk. : alk. paper)
LCCN: 2011020421
Url for this record: http://sherloc.imcpl.org/?itemid=|library/marc/dynix|1503587
Bib No.: 1503587

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