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Complex service delivery processes : strategy to operations / Jean Harvey. |
| Authors: | Harvey, Jean, 1950- |
| Call number: | 658 HAR 2010 |
| Publisher: | Milwaukee, Wis. : ASQ Quality Press, 2010. |
| Publication date: | 2010. |
| Subject: |
Service industries -- Management.
Organizational effectiveness. Industrial efficiency. Business planning. |
| Title: | Complex service delivery processes : strategy to operations / Jean Harvey. |
| Edition: | 2nd ed. |
| Physical description: | xxxi, 428 p. : ill. ; 26 cm. |
| Contents note: | Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business. |
| Biography note: | Includes bibliographical references and index. |
| ISBN: | 9780873898003 (soft cover : alk. paper) 0873898001 (soft cover : alk. paper) |
| LCCN: | 2010046264 |
| Url for this record: | http://sherloc.imcpl.org/?itemid=|library/marc/dynix|1369270 |
| Bib No.: | 1369270 |
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| Item availability |
| Location | Collection | Call No. | Status |
| Central Library | Nonfiction, Adult - Non-Floating | 658 HAR 2010 | Checked In |