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Complex service delivery processes : strategy to operations / Jean Harvey.

Authors: Harvey, Jean, 1950-
Call number: 658 HAR 2010
Publisher: Milwaukee, Wis. : ASQ Quality Press, 2010.
Publication date: 2010.
Subject: Service industries -- Management.
Organizational effectiveness.
Industrial efficiency.
Business planning.
Title: Complex service delivery processes : strategy to operations / Jean Harvey.
Edition: 2nd ed.
Physical description: xxxi, 428 p. : ill. ; 26 cm.
Contents note: Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business.
Biography note: Includes bibliographical references and index.
ISBN: 9780873898003 (soft cover : alk. paper)
0873898001 (soft cover : alk. paper)
LCCN: 2010046264
Url for this record:|library/marc/dynix|1369270
Bib No.: 1369270

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