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Building engaged team performance : align your processes and people to achieve game-changing business results / Dodd Starbird and Roland Cavanagh.
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| Authors: |
Starbird, Dodd.
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| Call number: |
658.4022 STA |
| Publisher: |
New York : McGraw-Hill, c2011. |
| Publication date: |
c2011. |
| Subject: |
Teams in the workplace -- Management.
Quality control -- Management.
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| Title: |
Building engaged team performance : align your processes and people to achieve game-changing business results / Dodd Starbird and Roland Cavanagh. |
| Physical description: |
xiv, 267 p. : ill. ; 24 cm. |
| Contents note: |
Engaged team performance at a glance -- "As the pendulum swings"--a brief history of adventures in business improvement -- From the outside in: understanding the customer experience -- Individual goals: what you measure is what you get -- Is it process or performance? Both! -- Changing process: the GPS story and the power of lean six sigma -- Power to the people: facilitation and the cycle of change -- The right performance metrics: effectiveness and efficiency -- Team goals -- The fluid organization of the future: making the transformation to ETP -- Expectations, rewards, and the motivation to excel -- The new age of collaboration: new paradigms in organization and competition -- Eight steps to deploying engaged team performance in your organization -- The role of senior leadership in enabling engaged team performance -- Breakthrough: the future of engaged team performance. |
| Biography note: |
Includes bibliographical references (p. 255-257) and index. |
| Added author: |
Cavanagh, Roland R.
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| ISBN: |
9780071742269 (alk. paper)
0071742263 (alk. paper) |
| LCCN: |
2010025357 |
| Url for this record: |
http://sherloc.imcpl.org/?itemid=|library/marc/dynix|1369231
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| Bib No.: |
1369231 |
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