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Building engaged team performance : align your processes and people to achieve game-changing business results / Dodd Starbird and Roland Cavanagh.

Authors: Starbird, Dodd.
Call number: 658.4022 STA
Publisher: New York : McGraw-Hill, c2011.
Publication date: c2011.
Subject: Teams in the workplace -- Management.
Quality control -- Management.
Title: Building engaged team performance : align your processes and people to achieve game-changing business results / Dodd Starbird and Roland Cavanagh.
Physical description: xiv, 267 p. : ill. ; 24 cm.
Contents note: Engaged team performance at a glance -- "As the pendulum swings"--a brief history of adventures in business improvement -- From the outside in: understanding the customer experience -- Individual goals: what you measure is what you get -- Is it process or performance? Both! -- Changing process: the GPS story and the power of lean six sigma -- Power to the people: facilitation and the cycle of change -- The right performance metrics: effectiveness and efficiency -- Team goals -- The fluid organization of the future: making the transformation to ETP -- Expectations, rewards, and the motivation to excel -- The new age of collaboration: new paradigms in organization and competition -- Eight steps to deploying engaged team performance in your organization -- The role of senior leadership in enabling engaged team performance -- Breakthrough: the future of engaged team performance.
Biography note: Includes bibliographical references (p. 255-257) and index.
Added author: Cavanagh, Roland R.
ISBN: 9780071742269 (alk. paper)
0071742263 (alk. paper)
LCCN: 2010025357
Url for this record: http://sherloc.imcpl.org/?itemid=|library/marc/dynix|1369231
Bib No.: 1369231

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Central Library Nonfiction, Adult - Non-Floating 658.4022 STA Checked In